Client
services

Orders, payment, shipping and exchanges. For anything about an order, from shipment to size to delivery, write to us.

Collaboration, press & wholesalesupport@umbralic.com

§ 01

Your order

Confirmation: Once your order is placed, we send an acknowledgment to the email given at checkout. It acts as your invoice and includes your order number and all order details.
Processing: Every piece is inspected before it ships. Orders placed on weekends and public holidays begin processing the next business day.
Changes and cancellations: Please check size, color and product before you confirm. To correct a shipping address, email umbralicww@gmail.com right away. Once an order has been processed and packed, it can no longer be changed or cancelled.

§ 02

Accepted methods: Major cards and express checkout. Available methods can vary by country and are shown at checkout.

Visa

Mastercard

American Express

PayPal

Apple Pay

Google Pay

Shop Pay
Security: All transactions are secure and encrypted. One payment method is accepted per order, and by paying you authorise UMBRALIC to charge the order total to the method you provide at checkout.

§ 03

Destinations: We ship internationally from Vietnam.
Dispatch: Orders are processed and dispatched within 8-10 business days. Delivery times then vary by destination.
Shipping cost: Free shipping on orders over $250. Below that, rates are calculated at checkout.
Tracking: When your order ships, we email you the tracking number. Tracking can take 24-48 hours to update after the label is created.
Returned to sender: If a parcel comes back to us because of an invalid address or a failed delivery, contact umbralicww@gmail.com. Additional shipping fees may apply to send it again.
Full policy: Shipping policy

§ 04

All sales are final: We do not accept returns or offer refunds, so please check size, color and product before you confirm your order.
Exchanges: Every piece is inspected before it ships. If we send you the wrong size or the wrong item, we exchange it. Email Customer Support with your order number.
Choosing your size: Each product page lists the size guide and model measurements. Not sure about fit? Message us before you order and we will help you choose.
Full policy: Refund policy

§ 05

Acceptance: By using umbralic.com you agree to our Terms of Service. You must be at least 18 years old, or have the permission of a parent or guardian.
Copyright and trademarks: The content and design of this site, and the UMBRALIC name and logo, are protected. Do not use them without prior written permission.
Use of the site: You may not use the site in ways that violate these terms, infringe intellectual property rights or break the law.
Questions: support@umbralic.com
Full terms: Terms of service